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Questions About Payment Processing? Start Here.
Payment processing can feel confusing, but it doesn’t have to. Here are answers to the questions business owners ask most before switching, setting up, or comparing providers.
What does TWC Payments help with?
TWC Payments helps businesses with payment processing, POS systems, online payments, ACH, invoicing, mobile payments, hardware, dual pricing, and cash discount programs. We bring the tools together into one setup that fits how your business actually works.
How do payment processing fees work?
Processing fees can vary depending on your business, transaction volume, card types, and how customers pay. We walk through your current rates in plain English and help you understand what you’re paying, where fees are coming from, and where you may be able to save.
Can you help me compare my current rates?
Yes. We can review your current merchant statement and provide a custom rate comparison so you can see whether your current setup is costing more than it should.
Do you require long-term contracts?
TWC Payments believes good service should be the reason you stay. We do not believe in locking business owners into confusing agreements or expensive early termination fees.
What types of payments can I accept?
Depending on your setup, you can accept credit cards, debit cards, contactless payments, mobile wallet payments, ACH, online payments, invoices, recurring payments, and mobile or on-the-go payments.
How long does setup usually take?
Setup depends on your business, the type of account, and whether hardware or POS configuration is needed. Many businesses can get started within a few business days once the application, approval, and equipment setup are complete.
Can you help with POS systems?
Yes. We help businesses choose and set up POS systems like Clover and Square, including hardware connection, menu or catalog setup, integrated processing, and team training.
Do you offer online payment solutions?
Yes. We can help set up secure online checkout, payment links, digital invoices, recurring billing, and e-commerce payment options that connect with the way your business sells.
What is dual pricing or cash discount?
Dual pricing, also called a cash discount program, gives customers a clear choice between a card price and a cash price. It can help businesses offset processing costs while keeping pricing transparent.
Can I take payments on the go?
Yes. We can set you up with mobile card readers, phone-based payments, text-to-pay links, and mobile POS options so you can collect payments at job sites, events, markets, or anywhere your business happens.
How quickly will I receive my funds?
Funding time can vary depending on your setup, processor, and batch close time. TWC Payments can help you understand your funding options, including next-day funding when available.
Do you help with PCI compliance and chargebacks?
Yes. We help businesses understand PCI compliance requirements and provide support around security, fraud concerns, and chargeback issues.
What makes TWC Payments different?
TWC Payments is built around real relationships, honest guidance, and customized payment setups. You work with real people who take the time to understand your business instead of pushing a one-size-fits-all package.
What kinds of businesses do you work with?
We work with restaurants, retail shops, healthcare and dental practices, contractors, home-service businesses, salons, spas, personal care businesses, e-commerce stores, and other businesses that need a better way to get paid.
What happens after I request a consultation?
We’ll learn a little about your business, review what you need, and talk through the best next step. If you already have processing in place, we can also look at your current rates and help you understand whether there may be a better option.